Privacy Policy
Understand how bbb99 collects, uses, and safeguards your personal information when you play with us.
Our Privacy Commitments
Introduction
bbb99 ("we", "our", or "us") operates the website bbb99.ws and is committed to protecting the privacy and security of all personal information entrusted to us by our players, particularly those based in Bangladesh. This Privacy Policy sets out in clear and plain language the kinds of data we collect, why we collect it, how long we keep it, who we may share it with, and the rights you have over your own information.
By registering an account, accessing, or using any part of bbb99, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, we ask that you discontinue use of our platform.
This policy applies to all users of bbb99.ws regardless of the device or method used to access the site, including mobile browsers, desktop web browsers, and any bbb99-branded applications. Our platform is designed primarily for mobile-first access, which is the preferred method for most of our players across Dhaka, Chittagong, Sylhet, and other regions of Bangladesh.
Information We Collect
Information You Provide Directly
When you create an account, make a deposit, request a withdrawal, or contact our support team, you may provide us with the following categories of personal information:
- Full name, date of birth, and gender
- Email address and mobile phone number (primary contact details)
- Residential address (city, division, Bangladesh)
- Government-issued identification documents for KYC verification (e.g., National ID, passport)
- Payment account details such as your bKash, Nagad, or Rocket mobile banking number
Information Collected Automatically
When you browse or interact with bbb99.ws, our systems automatically collect certain technical and behavioural data to help us operate and improve the platform:
- IP address, approximate geographic location (country/city level), and device type
- Browser type, operating system version, and screen resolution
- Pages visited, session duration, game interaction logs, and click patterns used in aggregate analytics
How We Use Your Information
We process personal data only for the specific, lawful purposes listed below. We do not use your data for any purpose beyond what is described in this Privacy Policy without first obtaining your explicit consent:
- Account creation, authentication, and ongoing account management
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
- KYC identity verification to comply with anti-money-laundering (AML) best practices
- Providing customer support, responding to queries, and resolving account issues
- Sending service-critical notifications (e.g., deposit confirmation, password reset, suspicious login alerts)
- Improving platform performance, game recommendations, and personalised promotional offers (where you have opted in)
Sharing of Your Information
bbb99 does not sell, rent, or trade your personal data. We may share limited personal information with trusted third parties solely to the extent required to operate the platform and deliver our services to you.
Permitted Third-Party Disclosures
Personal data may be disclosed to the following categories of recipients for the stated purposes:
- Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — solely to complete financial transactions initiated by you
- Identity verification and fraud-prevention service providers who assist with KYC compliance
- Technology and infrastructure providers who host, maintain, and secure the bbb99 platform under strict data-processing agreements
Legal Obligations
We may disclose personal data when required to do so by applicable law, court order, or lawful request from a governmental or regulatory authority. In such cases, we will disclose only the minimum amount of data necessary to satisfy the legal obligation and, where legally permissible, will notify the affected user.
Cookies and Tracking Technologies
bbb99.ws uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform performance. Cookies are small text files stored on your device when you visit our site.
We use the following categories of cookies:
- Strictly necessary cookies — essential for login sessions, security tokens, and platform navigation to function correctly
- Performance and analytics cookies — used in aggregate, anonymised form to understand how players use the site so we can improve it
- Functional cookies — retain optional preferences such as your last-selected game category or language choice
You can instruct your mobile browser to refuse all cookies or to indicate when a cookie is being sent. However, if you refuse strictly necessary cookies, some features of bbb99 — including login and payment flows — may not function correctly.
Data Retention and Security
bbb99 retains your personal data only for as long as is necessary to fulfil the purposes described in this policy, including for the duration of your active account and for any legally required retention period that follows account closure. Transactional and financial records are retained for a minimum of five years to meet accounting and audit obligations.
We implement industry-appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include SSL/TLS encryption for data in transit, encrypted storage at rest, access-control lists restricting staff permissions, and regular security reviews.
Your Privacy Rights
As a user of bbb99, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at the email address listed in the Contact section of this policy:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your personal data, subject to our legal retention obligations
- Right to restrict processing — request that we limit how we use your data in certain circumstances
- Right to withdraw consent — withdraw any consent previously given for optional data uses such as marketing communications
We will respond to all valid privacy rights requests within 30 days of receipt. In complex cases we may extend this by a further 30 days, and we will notify you accordingly. There is no charge for making a request.
Payment and Financial Data
bbb99 does not store full card numbers, CVV codes, or full mobile banking PINs on its own servers. Payment data shared with bKash, Nagad, Rocket, Upay, Visa, or Mastercard is processed exclusively within those providers' own secure, PCI-DSS-compliant environments. bbb99 retains only a payment reference token sufficient to identify a transaction for support and dispute purposes.
All financial transactions on bbb99 are denominated in Bangladeshi Taka (BDT). Minimum deposit and withdrawal thresholds, where applicable, are communicated at the point of transaction. We encourage responsible financial behaviour and provide tools to set deposit limits — see our Responsible Gaming page for details.
Protectionof Minors
bbb99 is strictly an adult-only platform. Access to our games, betting features, and casino services is permitted only to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data belonging to individuals under the age of 21.
If we become aware that personal data of a person under 21 has been collected, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on bbb99, please contact our support team immediately at the email address provided below.
Changes to This Privacy Policy
bbb99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.
Your continued use of bbb99.ws after any such changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically — particularly before making any significant financial transactions — to stay informed about how we handle your data.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way bbb99 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within two business days.
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